Clear Business Logs

Date	Event	DSL Status	Phone Status
13/12/24	Clear Business router installed. Changed DSL cable and filter.	OFF	OFF
16/12/2024	Called Clear Business. Fault reported	OFF	OFF
	After some work Internet started working 67 Mbps but no phone.	OK	OFF
	Arranged for Openreach engineer visit.
	Router rebooted twice during day.	1-24 hours	OFF
17/12/2024	Openreach engineer visit.	1-24 hours	OFF
	No wiring fault found, reported 'crossed connection somewhere on a server' causing phone not to work. After a call the phone started working. Engineer suspected router causing intermittent operation.	1-24 hours	Unknown duration
<18/12/2024	Offline.	OFF	OFF
	Router rebooted twice during day.	1-24 hours	Unknown duration
19/12/2024	Called Clear Business requested replacement router but the engineer explained this would have to be paid for. I terminated the call.	1-24 hours	Unknown duration
19/12/2024	10:40 2nd call to Clear Business, spoke to 'Nick' who credited the account with £50 to cover a replacement router and organised a router for despatch	1-24 hours	Unknown duration
multiple dates	Every day router rebooted multiple times	1-24 hours	Unknown duration
21/12/24	5:30 Phone cut off during conversation, back on 6:30	1-24 hours	Unknown duration
22/12/24	No phone. Back on 1:00 am	OK	Unknown duration
23/12/24	Phone cut off during conversation after 7 mins. The Internet came back on then went off all evening	OK	Unknown duration
24/12/24	Phone OK all day, OFF all evening	OK	Unknown duration
25/12/24	Phone off all day	1-24 hours SLOW 45Mbps	OFF
26/12/24	OFF then OK after reboot. No Phone in evening.	1-24 hours	Unknown duration
27/12/24	OFF then OK after reboot. Then OFF 11:00. 21:00 OK after reboot.	1-24 hours	Unknown duration
28/12/24	OFF then 145:15 OK after reboot. OFF 16:15	1-24 hours	Unknown duration
30/12/24	Called Clear Business to check progress on replacement router.The Router had not been despatched. Replacement organised a second time.	1-24 hours	Unknown duration
7/1/25	Replacement router arrived	1-24 hours	Unknown duration
8/1/25	Replacement router installed. 45 Mbps	1-24 hours	OFF
9/1/25	Called Clear Business, spoke to Mario. Status reported. Mario configured router to enable phone. I pointed out that the bit rate had dropped from 67 to 45 Mbps and the connection was still intermittent. He said the bitrate would improve and explained that we would need to check cables and filter before anything else could be done even though the cables had been changed twice and the filter once. Since I'm located 130 miles from the premises, I'll have to arrange local assistance for the cable checks. Router rebooted twice during day	1-24 hours	Unknown duration
10/1/25	Router rebooted twice during day.	1-24 hours	Unknown duration
11/1/25	Router rebooted multiple times during the day. Still 45 Mbps	1-24 hours	Unknown duration
12/1/25	Router rebooted multiple times during the day.	1-24 hours	Unknown duration
13/1/25	Router rebooted multiple times during the day.	1-24 hours	Unknown duration
14/1/25	Arranged for a friend 'Richard' to go to site to check cables etc. Called Clear Business and spoke to Tho (not sure of the name). Explained the situation and she called Richard directly. They changed Router power supply, the DSL cable and the Filter. Speed was still slow and Theo said she would call Openreach and monitor the situation. The phone stopped working after 1 hour but the Internet remained online throughout the night.	WORKING SLOW 32Mbps	1 hour
15/1/25	Lawrence called from Clear Business. He told me that Openreach had checked the line but he was unable to interpret their response. I told him of the low speed and phone line being off and making pulsing noises. He asked me to change the phone, but as I'm not on the premises this would have to wait until next week.	WORKING SLOW 32Mbps	OFF
16/1/25		WORKING SLOW 32Mbps	OFF
17/1/25		WORKING SLOW 32Mbps	OFF
18/1/25	Offline. Rebooted.	12-24 hours SLOW 32Mbps	OFF
19/1/25		WORKING SLOW 32Mbps	OFF
20/1/25		WORKING SLOW 32Mbps	OFF